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What happens after I have replied to my retrieval request?

The issuing bank reviews your response and decides if your evidence is sufficient.

  • The evidence is sufficient. The issuing bank then closes the retrieval request.
  • The evidence isn’t sufficient. The issuing bank progresses the retrieval request to a first chargeback and asks your processor to send you a chargeback notification.

For more information about what to do if you receive a chargeback notification, see What is a chargeback?

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