How do I clean my Verifone device? For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices. Important: This applies to the following devices: • Genius Countertop – Verifone MX 915 • Genius Countertop – Verifone MX 925 • Verifone VX 520 Read more
My Verifone device is continually rebooting. How do I fix it? To resolve the issue of Verifone devices continually rebooting, either: Option 1. Complete the steps in the following video: Option 2. Complete the following steps: Step 1. Remove the back of your device and unplug the power cord. Read more
My VX520 is prompting for a server number when I don’t want it to, or it is not prompting for a server number when I want it to, what do I do? Step 1. From the SoftPay home screen, press Enter on the keypad. Step 2. Press F2 (Setup). Step 3. Enter the password as follows: a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1. Read more
How do I process an Authorization Only (Auth Only) transaction on my VX520? An Authorization Only (Auth Only) transaction allows you to reserve an amount on a card, which you can settle later. For example, hotels may perform an Auth Only approval for a greater amount than the cost of a room. Read more
How do I print reports on my VX520? There are two report screens on the VX520: Report screen one – Totals Report that shows the totals of each card type – Details Report that shows each individual transaction, grouped by card type Report screen two – Server/Clerk Reports that shows the totals grouped by server/clerk – Unadjust Report that shows all transactions that have not had tips adjusted (tip processing only) To print a report, complete the following steps: Step 1. Read more
How do I view batch totals on my VX520? Important: Completing these steps displays only the batch totals on the screen. You can also print the batch totals. To view batch totals, complete the following steps: Step 1. From the SoftPay home screen, press the leftmost purple key twice to access the third menu screen. Read more
How do I settle a batch on my VX520? To settle a batch, from the SoftPay home screen, press F2 (Settlement). The terminal transmits and closes the batch, then prints a batch report. Read more
How do I void a transaction on my VX520? Important: You can void transactions only if they are within an open batch. If the transaction is in a closed batch, you need to perform a refund. To void a transaction, complete the following steps: Step 1. Read more
How do I refund a transaction on my VX520? Important: We recommend that you refund transactions from a closed batch only. If the batch is open, you should void the transaction. To refund a transaction, complete the following steps: Step 1. Read more
How do I delete a tab on my VX520? (Restaurant account – tip processing) To delete a tab, complete the following steps: Step 1. From the SoftPay home screen, press second purple key from the left twice to access the third menu screen. Step 2. Read more