How do I clean my Verifone device? For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices. Important: This applies to the following devices: • Genius Countertop – Verifone MX 915 • Genius Countertop – Verifone MX 925 • Genius M400 • Verifone VX 520 Read more
My VX520 is continually rebooting. How do I fix it? To resolve the issue of your VX520 continually rebooting, complete the following steps: Step 1. Remove the back of your device and unplug the power cord. Step 2. Plug the power cord back in, then hold Enter and 7 together to display the password entry screen. Read more
My VX520 is prompting for a server number when I don’t want it to, or it is not prompting for a server number when I want it to, what do I do? Step 1. From the SoftPay home screen, press Enter on the keypad. Step 2. Press F2 (Setup). Step 3. Enter the password as follows: a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1. Read more
How do I process an Authorization Only (Auth Only) transaction on my VX520? An Authorization Only (Auth Only) transaction allows you to reserve an amount on a card, which you can settle later. For example, hotels may perform an Auth Only approval for a greater amount than the cost of a room. Read more
How do I print reports on my VX520? There are two report screens on the VX520: Report screen one – Totals Report that shows the totals of each card type – Details Report that shows each individual transaction, grouped by card type Report screen two – Server/Clerk Reports that shows the totals grouped by server/clerk – Unadjust Report that shows all transactions that have not had tips adjusted (tip processing only) To print a report, complete the following steps: Step 1. Read more
How do I view batch totals on my VX520? To view batch totals, complete the following steps: Step 1. From the SoftPay home screen, press the leftmost purple key twice to access the third menu screen. Step 2. From the third menu screen, press F2 (Batch Totals). Read more
How do I settle a batch on my VX520? To settle a batch, from the SoftPay home screen, press F2 (Settlement). The terminal transmits and closes the batch, then prints a batch report. Read more
How do I void a transaction on my VX520? Important: You can void transactions only if they are within an open batch. If the transaction is in a closed batch, you need to perform a refund. To void a transaction, complete the following steps: Step 1. Read more
How do I refund a transaction on my VX520? Important: We recommend that you refund transactions from a closed batch only. If the batch is open, you should void the transaction. To refund a transaction, complete the following steps: Step 1. Read more
How do I delete a tab on my VX520? (Restaurant account – tip processing) To delete a tab, complete the following steps: Step 1. From the SoftPay home screen, press second purple key from the left twice to access the third menu screen. Step 2. Read more
