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Articles tagged: unresponsive

My Genius e285 doesn’t turn on, what do I do?

Before you attempt to turn on your Genius e285, charge it for at least 30 minutes. After you charge your Genius e285, complete the following steps: Step 1. To turn on your Genius e285, press and hold the Enter button for four seconds. Read more

Why is the Genius Mini application not responding to my sales requests?

The Genius Mini application responds to sales requests sent only by a POS application that you have installed on the same mobile device. The Genius Mini application may not respond to your sales requests because of the following: Incorrect IP address Wrong Merchantware credentials Incorrect IP address Check that the IP address in your POS application matches the IP address shown on the Info menu in the Genius Mini application. Read more