There are up to four stages in the chargeback process, which include the following:
Second chargeback, also known as pre-arbitration
A retrieval request is when a cardholder’s bank asks a merchant to send information about a transaction. Read more
A retrieval request is when a bank asks you to send information about a transaction that a customer disputed. You receive a retrieval request in the mail.
A retrieval request doesn’t cost you anything, however, not responding to the request leads to a chargeback. Read more