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Articles tagged: test connection

My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device. Read more

How do I check my Genius M400 is ready to use?

Before using your Genius M400, we recommend you do the following: Check your Genius M400’s connection to the internet Check your Genius M400 connects with our gateway Run a test transaction on your Genius M400   Check your Genius M400’s connection to the internet The IP address of your Genius M400 is available on the Admin Overview screen. Read more