Articles tagged: test connection

How can I test my Genius Mini’s connection with your servers?

To test your Genius Mini’s connections with our servers, complete the following steps: Step 1. From the home screen, tap . Step 2. Tap Test. Step 3. Confirm that the test shows Network Test Pass. Read more

How can I test my Genius Handheld’s connection with your servers?

You can test your Genius Handheld’s connection with our servers. This confirms if your Genius Handheld can run transactions and receive downloads or updates. To test your Genius Handheld’s connection with our servers, complete the following steps: Step 1. Read more

My Genius Handheld is not functioning correctly, what do I do?

My Genius Handheld is not connecting to the internet If your Genius Handheld is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more

My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device. Read more

How can I test my Genius P400’s connection with the servers?

Test the connection between our servers and your Genius P400 to confirm that your Genius P400 can run transactions and receive downloads or updates. To test your Genius P400’S connection with the servers, complete the following steps: Step 1. Read more

My Genius P400 is not functioning correctly, what do I do?

My Genius P400 is not connecting to the internet If your Genius P400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more

How can I test my Genius Countertop’s connection with your servers?

You can test your Genius Countertop’s connection with our servers. This test tells you if your Genius Countertop can run transactions and receive downloads or updates. To test your Genius Countertop’s connection with our servers, complete the following steps: Step 1. Read more

My Genius Countertop is not functioning correctly. What do I do?

My Genius Countertop is not connecting to the internet If your Genius Countertop is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test: a. Read more

How do I configure my iCT220/250’s network settings?

To configure your iCT220/250’s network settings, complete the following steps: Step 1. To return to the home screen, press Clear (red button). Step 2. Press .;#* (punctuation key). Step 3. Type the admin password, then press Enter (green button). The Read more

How do I confirm the network connection on my iCT220/250?

You can confirm the network connection on your iCT220/250 by using it to ping a public IP address. To confirm the network connection on your iCT220/250, complete the following steps: Step 1. Read more