Articles tagged: test connection

How can I test my Genius Mini’s connection with your servers?

To test your Genius Mini’s connections with our servers, complete the following steps: Step 1. From the home screen, tap . Step 2. Tap Test. Step 3. Confirm that the test shows Network Test Pass. Read more

How can I test my Genius Handheld’s connection with your servers?

You can test your Genius Handheld’s connection with our servers. This confirms if your Genius Handheld can run transactions and receive downloads or updates. To test your Genius Handheld’s connection with our servers, complete the following steps: Step 1. Read more

My Genius Handheld is not functioning correctly, what do I do?

My Genius Handheld is not connecting to the internet If your Genius Handheld is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more

My Genius e285 isn’t functioning correctly, what do I do?

My Genius e285 isn’t connecting to the internet If your Genius e285 isn’t connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more

How do I check my Genius M400 is ready to use?

Before using your Genius M400, we recommend you do the following: Check your Genius M400’s connection to the internet Check your Genius M400 connects with our gateway Run a test transaction on your Genius M400 Check your Genius M400’s connection to the internet The IP address of your Genius M400 is available on the Admin Overview screen. Read more

My Genius M400 isn’t functioning correctly, what do I do?

My Genius M400 is not connecting to the internet If your Genius M400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more

How can I test my Genius M400’s connection with your servers?

Test the connection between our servers and your Genius M400 to confirm that your Genius M400 can run transactions and receive downloads or updates. To test your Genius M400’s connection with our servers, complete the following steps: Step 1. Read more

How can I test my Genius e285’s connection with your servers?

Test the connection between our servers and your Genius e285 to confirm that your Genius e285 can run transactions and receive downloads or updates. To test your Genius e285’s connection with our servers, complete the following steps: Step 1. Read more

My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device. Read more

My Genius P400 is not functioning correctly, what do I do?

My Genius P400 is not connecting to the internet If your Genius P400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more