A retrieval request is when a bank asks you to send information about a transaction that a customer disputed. You receive a retrieval request in the mail.
A retrieval request doesn’t cost you anything, however, not responding to the request leads to a chargeback. Read more
If you receive a chargeback, you should do the following:
Follow the instructions on the chargeback notification.
Respond by the due date listed on the notification.
Provide a written reply addressing all of the cardholder’s concerns. Read more
Complete the steps in the flowchart to diagnose the issue with your Genius Countertop. You can also contact our Genius Support Team. Read more