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What is a retrieval request?

A retrieval request is when a bank asks you to send information about a transaction that a customer disputed. You receive a retrieval request in the mail. A retrieval request doesn’t cost you anything, however, not responding to the request leads to a chargeback. Read more

How can I defend myself against chargebacks?

If you receive a chargeback, you should do the following: Follow the instructions on the chargeback notification. Respond by the due date listed on the notification. Provide a written reply addressing all of the cardholder’s concerns. Read more