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Articles tagged: refund order

What happens if I cancel an order that does not have an invoice?

When you use Magento Admin to cancel an order that does not have an invoice, the Payments Platform handles the cancellation in different ways depending on the following: The Payment Action setting you select when you configure our extension How the cardholder pays for the order Payment Action – Authorize When you select Authorize as the Payment Action and use Magento Admin to cancel an order, the Payments Platform does the following: Gift payment only – The Payments Platform voids the payment Credit card payment only – The Payments Platform voids the payment Credit card and gift payment – The Payments Platform voids the payment Payment Action – Authorize and Capture When you select Authorize and Capture as the Payment Action and use Magento Admin to cancel an order, the Payments Platform does the following: Gift payment only – The Payments Platform voids the payment Credit card payment only – The Payments Platform refunds the payment Credit card and gift payment – The Payments Platform refunds the payment Read more

How do I void an order using the Payment Cartridge?

You can void orders using the Void button. When you void an order, the Payment Cartridge does the following: Refunds any gift card payments Captures any uncaptured payments, then voids the transaction; this releases the hold on the cardholder’s credit card Voids any captured transactions that have not been settled  Note: You cannot void settled transactions. Read more

How do I refund an order using the Payment Cartridge?

You can refund all, or part of, an order’s transactions using the Refund button. You must refund each transaction separately, and you can choose to refund each transaction fully or refund a custom amount that is less than the transaction’s captured value. Read more