Articles tagged: payments portal

How do I change the email address that the security code is sent to?

To change the email address that is registered to your account, contact our Customer Support Team. Read more

I didn’t receive the security code. What do I do?

We send the security code to the email address that is registered to your account. If you have not received it, try the following: Check your junk or spam folders on your email account.Make Read more

The security code isn’t working. What do I do?

Your security code expires after five minutes. If you received your security code more than five minutes ago, click Resend Code. Make sure you enter the new code within five minutes of receiving it. Read more

Why is the Payments Portal prompting for a security code when I try to sign in?

When you sign in to Payments Portal, it prompts you for a security code as part of our Multi-Factor Authentication (MFA) process to increase the security of your account. For more information about MFA, see What is MFA and how do I use it to sign in to the Payments Portal? Read more

What is MFA and how do I use it to sign in to the Payments Portal?

Multi-factor authentication (MFA) is a way to prevent unauthorized access to your account. To access your account using MFA you must provide two or more pieces of information to verify who you are, for example, your password and a one-time security code that we email to you when you sign in to your account. Read more

How does my Genius Mini work?

Note: Your Genius Mini does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius Mini, such as the price and number of items. Read more

How does my Genius Handheld work?

Note: Your Genius Handheld does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius Handheld, such as the price and number of items. Read more

How does my Genius e285 work?

Note: Your Genius e285 does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius e285, such as the price and number of items. Read more

How does my Genius M400 work?

Note: Your Genius M400 does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius M400. Step 2. Your Genius M400 displays the information to your customer. Read more

How does my Genius Countertop work?

Note: Your Genius Countertop does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius Countertop, such as the price and number of items. Read more

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Articles tagged: payments portal

Please enter the first three digits of your MID below
so we can direct you to the correct section of the Help Center: