Articles tagged: p400

Installing the root certificate when using Genius P400

Important: You must install the root certificate using the same computer and web browser that you use for your POS. If the web browser for your POS updates, you must install the certificate again. Read more

How do I return to the home screen of my Genius P400?

To return to the home screen of your Genius P400, use the keypad to press the Cancel button. Read more

How do I set up my Genius P400?

To set up your Genius P400, complete the following steps: Attach the cables to your Genius P400 Set the IP address for your Genius P400 Set up your POS with your Genius P400 Part 1. Read more

How does my Genius P400 work?

Note: Your Genius P400 does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius P400, such as the price and number of items. Read more

How does my Genius P400 work with my network?

Your Genius P400 is a payment terminal that connects to your local network using a standard network cable. We configure your Genius P400 with the same Gateway credentials that your Point of Sale (POS) uses to process transactions, allowing it to communicate directly with our gateway. Read more

Can my Genius P400 and POS share a network connection?

Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius P400 instead of inserting it into your router. Read more

How can I find out the IP address of my Genius P400?

To find the IP address of your Genius P400 on the Admin Overview page, complete the following steps: Step 1. From the home screen, use the keypad to press 000. Step 2. Read more

How do I set a static IP address on my Genius P400?

To configure the static IP settings on your Genius P400, use the Network menu to complete the following steps: Step 1. From the home screen, use the keypad to press 000. Read more

What are the Genius P400’s default ports and hosts?

Your Genius P400 uses the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Your Genius P400 uses the following hosts: genius.merchantware.net transport.merchantware.net ps1.merchantware.net logupload.merchantware.net Read more

How do I check my Genius P400 is ready to use?

Before using your Genius P400, we recommend you do the following: Check your Genius P400’s connection to the internet Check your Genius P400 connects with our gateway Run a test transaction on your Genius P400 Check your Genius P400’s connection to the internet The IP address of your Genius P400 is available on the Admin Overview screen. Read more