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Articles tagged: order number

How do I search for orders using the Payment Cartridge?

When you open the Payment Cartridge, the Business Manager displays the Orders page. To search for orders using the Orders page, you can use one of the following methods: View the most recent orders Search for an order using its order number Search for orders using the search filters Viewing the most recent orders On the Orders page click Find. Read more

How do I view transaction details using the Payment Cartridge?

When you open the Payment Cartridge, the Business Manager displays the Orders page. When you select an order number, you can view the following details for the order: Reference number Status Order Date Created by Email Payment Status Transaction information Orders with more than one payment method Depending on your account settings, cardholders can pay for orders using one or more payment method. Read more

How do I void an order using the Payment Cartridge?

You can void orders using the Void button. When you void an order, the Payment Cartridge does the following: Refunds any gift card payments Captures any uncaptured payments, then voids the transaction; this releases the hold on the cardholder’s credit card Voids any captured transactions that have not been settled  Note: You cannot void settled transactions. Read more

How do I refund an order using the Payment Cartridge?

You can refund all, or part of, an order’s transactions using the Refund button. You must refund each transaction separately, and you can choose to refund each transaction fully or refund a custom amount that is less than the transaction’s captured value. Read more