Search
Generic filters

Suggested search terms: feesopenedge viewemvpci dssbatches

Articles tagged: not working

The Genius Mini application is frozen, what do I do?

To unfreeze your Genius Mini application, force close it and then reopen it. If your Genius Mini application is still frozen, contact our Genius Support Team. Note: For guidance about how to force close an application on your mobile device, see the user manual for your mobile device. Read more

My Genius Handheld does not turn on, what do I do?

If your Genius Handheld does not turn on, check if it has sufficient charge. To check if your Genius Handheld has sufficient charge, complete the following steps: Step 1. Insert the micro USB cable into the micro USB port on your Genius Handheld. Read more

My Genius e285 doesn’t turn on, what do I do?

Before you attempt to turn on your Genius e285, charge it for at least 30 minutes. After you charge your Genius e285, complete the following steps: Step 1. To turn on your Genius e285, press and hold the Enter button for four seconds. Read more