My Genius M400 doesn’t turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Genius M400. You can also contact our Genius Support Team. Read more
My Genius M400 isn’t reading chip cards, what do I do? Your Genius M400 accepts EMV cards. If your Genius M400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Step 1. Read more
How can I test my Genius M400’s connection to the WAN and the LAN? You can test your Genius M400’s network connection using the Ethernet menu. The Ethernet menu allows you to view the network status and test your connection with both the Local Area Network (LAN) and the Wide Area Network (WAN), or with the internet using the ping function. Read more
How do I check my Genius M400 is ready to use? Before using your Genius M400, we recommend you do the following: Check your Genius M400’s connection to the internet Check your Genius M400 connects with our gateway Run a test transaction on your Genius M400 Check your Genius M400’s connection to the internet The IP address of your Genius M400 is available on the Admin Overview screen. Read more
The Admin Overview page of my Genius M400 says ‘No Internet Connection,’ what do I do? “No Internet Connection” displays in the IP address field of the Admin Overview page when your Genius M400 has not been assigned an IP address. To resolve the issue, complete the following steps: Step 1. Read more
How do I set up my Genius M400? To set up your Genius M400, complete the following steps: Attach the cables to your Genius M400 Set up your POS with your Genius M400 Part 1. Attach the cables to your Genius M400 Important: Do not attach a Power over Ethernet (POE) cable to your Genius M400. Read more
How do I return to the home screen of my Genius M400? To return to the home screen of your Genius M400, use the keypad to press the Cancel button. Read more
My Genius M400 isn’t functioning correctly, what do I do? My Genius M400 is not connecting to the internet If your Genius M400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more
What are the Genius M400’s default ports? Your Genius M400 has the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Read more
What is the “Storage Status” on my Genius M400? We regularly monitor the Storage Status on your Genius M400 to make sure it has enough storage to download and install updates. We maintain the storage by removing files that your device no longer needs. Read more
