My Genius Handheld is frozen, what do I do? To unfreeze your Genius Handheld, complete the following steps: Step 1. Tap . Step 2. Swipe up on the Genius application to force close it. Step 3. Reopen the Genius application. Read more
My Genius Handheld is not functioning correctly, what do I do? My Genius Handheld is not connecting to the internet If your Genius Handheld is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more
How do I return to the home screen of my Genius Handheld? To return to the home screen of your Genius Handheld, use the keypad to press the Cancel button. Read more
My Genius e285 isn’t functioning correctly, what do I do? My Genius e285 isn’t connecting to the internet If your Genius e285 isn’t connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more
My Genius M400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Genius M400. If this does not work, contact our Genius Support Team. Read more
How do I return to the home screen of my Genius M400? To return to the home screen of your Genius M400, use the keypad to press the Cancel button. Read more
How do I return to the home screen of my Genius P400? To return to the home screen of your Genius P400, use the keypad to press the Cancel button. Read more
My Genius P400’s keypad isn’t working, what do I do? If any of the keys on your Genius P400 are not working, contact our Genius Support Team. Read more
My Genius P400 is not functioning correctly, what do I do? My Genius P400 is not connecting to the internet If your Genius P400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more
My Genius P400 is frozen, what do I do? Complete the steps in the flowchart to unfreeze your Genius P400. If this does not work, contact our Genius Support Team. Read more