Point-to-Point Encryption (P2PE) protects your customer’s payment data by encrypting it at the point of entry before you send it to your processor. The data can be unencrypted using only the processor’s secure key, so even if a fraudster steals the data they can’t use it. Read more
You can test your Genius Handheld’s connection with our servers. This confirms if your Genius Handheld can run transactions and receive downloads or updates.
To test your Genius Handheld’s connection with our servers, complete the following steps:
Step 1. Read more
Your Genius Handheld uses the following ports:
Your Genius Handheld uses the following hosts:
logupload.merchantware.net Read more
If any of the keys on your Genius Handheld are not working, contact our Genius Support Team. Read more
Your Genius Handheld accepts EMV cards. If your Genius Handheld is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps:
Step 1. Read more
Note: Your Genius Handheld does not share any sensitive cardholder data with your POS.
Step 1. Your POS sends information about the transaction to your Genius Handheld, such as the price and number of items. Read more
If your Genius Handheld does not turn on, check if it has sufficient charge.
To check if your Genius Handheld has sufficient charge, complete the following steps:
Step 1. Insert the micro USB cable into the micro USB port on your Genius Handheld. Read more
To unfreeze your Genius Handheld, complete the following steps:
Step 1. Tap .
Step 2. Swipe up on the Genius application to force close it.
Step 3. Reopen the Genius application. Read more
My Genius Handheld is not connecting to the internet
If your Genius Handheld is not connecting to the internet, complete the following steps:
Step 1. Run a gateway connection test by completing the following steps:
a. Read more
To return to the home screen of your Genius Handheld, use the keypad to press the Cancel button. Read more