Articles tagged: handheld

What is P2PE?

Point-to-Point Encryption (P2PE) protects your customer’s payment data by encrypting it at the point of entry before you send it to your processor. The data can be unencrypted using only the processor’s secure key, so even if a fraudster steals the data they can’t use it. Read more

How can I test my Genius Handheld’s connection with your servers?

You can test your Genius Handheld’s connection with our servers. This confirms if your Genius Handheld can run transactions and receive downloads or updates. To test your Genius Handheld’s connection with our servers, complete the following steps: Step 1. Read more

What are the Genius Handheld’s default ports and hosts?

Your Genius Handheld uses the following ports: Port Protocol 443 SSL 7622 SFTP Your Genius Handheld uses the following hosts: genius.merchantware.net transport.merchantware.net s01.merchantware.net ps1.merchantware.net logupload.merchantware.net Read more

My Genius Handheld’s keypad isn’t working, what do I do?

If any of the keys on your Genius Handheld are not working, contact our Genius Support Team. Read more

My Genius Handheld isn’t reading chip cards, what do I do?

Your Genius Handheld accepts EMV cards. If your Genius Handheld is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Step 1. Read more

How does my Genius Handheld work?

Note: Your Genius Handheld does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius Handheld, such as the price and number of items. Read more

My Genius Handheld does not turn on, what do I do?

If your Genius Handheld does not turn on, check if it has sufficient charge. To check if your Genius Handheld has sufficient charge, complete the following steps: Step 1. Insert the micro USB cable into the micro USB port on your Genius Handheld. Read more