If any of the keys on your Genius P400 are not working, contact our Genius Support Team. Read more
For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices.
Important: This applies to the following devices:
• Genius Countertop – Verifone MX 915
• Genius Countertop – Verifone MX 925
• Verifone VX 520 Read more
The Genius solution is available on the following devices:
Genius Countertop (MX 915 and MX925)
The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. Read more
If you are using the Genius Smart P2PE solution, you must install and maintain your Genius devices according to the instructions in the P2PE Instruction Manual (PIM).
If you have any questions about the Genius Smart P2PE solution, contact our Genius Support Team. Read more
Dynamic IP addresses
A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP addresses are dynamic because the DHCP server can reassign the addresses. Read more
To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in. Read more
Yes. You can stop your Genius device from asking your customers for a PIN during credit card and debit card transactions. To turn off this feature, contact our Genius Support Team. Read more
Yes. To refund a transaction using your Genius device, complete the following steps:
Step 1. Use your POS to refund the transaction.
Step 2. When your Genius device prompts for a card, ask your customer to use your Genius device to tap, swipe, or insert their card. Read more
Yes. If your customer attempts to pay by inserting their EMV card into the chip reader and your Genius device cannot read the EMV chip, your Genius device prompts your customer to remove their card and try again. Read more
If any of the keys on your Genius Countertop are not working contact our Genius Support Team. Read more