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Articles tagged: genius

How do I clean my Verifone device?

For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices. Important: This applies to the following devices: • Genius Countertop – Verifone MX 915 • Genius Countertop – Verifone MX 925 • Verifone VX 520 Read more

What features can my Genius device support?

The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. Read more

Genius Smart P2PE™ Instruction Manual

If you are using the Genius Smart P2PE solution, you must install and maintain your Genius devices according to the instructions in the P2PE Instruction Manual (PIM). If you have any questions about the Genius Smart P2PE solution, contact our Genius Support Team. Read more

Can I use my Genius device to refund transactions?

Yes. To refund a transaction using your Genius device, complete the following steps: Step 1. Use your POS to refund the transaction. Step 2. When your Genius device prompts for a card, ask your customer to use your Genius device to tap, swipe, or insert their card. Read more