How do I connect my Genius e285 to my network using a dynamic IP address? Important: You can connect your Genius e285 to only one network at a time. Note: To prevent your Genius e285 disconnecting from the POS, we recommend that you configure your Genius e285 to use a static IP address. Read more
What is the “Storage Status” on my Genius e285? We regularly monitor the Storage Status on your Genius e285 to make sure it has enough storage to download and install updates. We maintain the storage by removing files that your device no longer needs. Read more
My Genius e285 isn’t reading chip cards, what do I do? Your Genius e285 accepts EMV cards. If your Genius e285 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Step 1. Read more
How does my Genius e285 work? Note: Your Genius e285 does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius e285, such as the price and number of items. Read more
How can I test my Genius e285’s connection with the LAN and WAN? You can test your Genius e285’s network connection using the WiFi menu. The WiFi menu allows you to view the network status and test your connection with both the Local Area Network (LAN) and the Wide Area Network (WAN), or with the internet using the ping function. Read more
How can I find out the IP address of my Genius e285? To find the IP address of your Genius e285 on the Admin Overview page, complete the following steps: Step 1. From the home screen, use the keypad to press 000. Step 2. Read more
My Genius e285 isn’t functioning correctly, what do I do? My Genius e285 isn’t connecting to the internet If your Genius e285 isn’t connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more
How do I check my Genius e285 is ready to use? Before using your Genius e285, we recommend you do the following: Check your Genius e285’s connection to the internet Check your Genius e285 connects with our gateway Run a test transaction on your Genius e285 Check your Genius e285’s connection to the internet The IP address of your Genius e285 is available on the Admin Overview screen. Read more
How do I change the supervisor password on my Genius e285? You can change the supervisor password on your Genius e285 using the Verifone Administration screen. Important: If you lose or forget your supervisor password, you cannot reset it using your Genius e285. You must contact our Genius Support Team to receive a replacement device. Read more
What are the Genius e285’s default ports and hosts? Your Genius e285 uses the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Your Genius e285 uses the following hosts: genius.merchantware.net transport.merchantware.net ps1.merchantware.net logupload.merchantware.net Read more
