How do I set up my Genius e285? To set up your Genius e285, either: Option 1. Complete the steps in the following video: Option 2. Complete the following steps: Turn on your Genius e285 Connect your Genius e285 to your network Configure your POS Test a transaction Turn on your Genius e285 To turn on your Genius e285, complete the following steps: Step 1. Read more
How do I check my Genius e285 is ready to use? Before using your Genius e285, we recommend you do the following: Check your Genius e285’s connection to the internet Check your Genius e285 connects with our gateway Run a test transaction on your Genius e285 Check your Genius e285’s connection to the internet The IP address of your Genius e285 is available on the Admin Overview screen. Read more
How do I connect my Genius e285 to my network? To connect your Genius e285 to your network, complete the following steps: Connect your Genius e285 to your router Configure a static IP address Important: Connect your Genius e285 to the same network as your POS. Read more
What are the Genius e285’s default ports and hosts? Your Genius e285 uses the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Your Genius e285 uses the following hosts: genius.merchantware.net transport.merchantware.net ps1.merchantware.net logupload.merchantware.net Read more
My Genius e285 isn’t functioning correctly, what do I do? My Genius e285 isn’t connecting to the internet If your Genius e285 isn’t connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more
My Genius e285 goes to sleep during transactions, what do I do? Your Genius e285 may go to sleep if there has been no interaction on the Payment Selection screen for a few minutes. To return to the Payment Selection screen, tap the screen or press a button. Read more
My Genius e285 isn’t running transactions, what do I do? Note: To help prevent issues with your Genius e285, we recommend that you do the following: Charge your Genius e285 when you aren’t using it. Keep your Genius e285 within range of the router. Read more
My Genius e285 isn’t accepting contactless payments, what do I do? If the battery level is low, your Genius e285 can’t accept contactless payments. To avoid this, charge your Genius e285 when you’re not using it. If your Genius e285 still can’t accept contactless payments, contact our Genius Support Team. Read more
What is the “Storage Status” on my Genius e285? We regularly monitor the Storage Status on your Genius e285 to make sure it has enough storage to download and install updates. We maintain the storage by removing files that your device no longer needs. Read more
My Genius e285 isn’t reading chip cards, what do I do? Your Genius e285 accepts EMV cards. If your Genius e285 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Step 1. Read more