Articles tagged: countertop

How do I turn off Zero Dollar Authorizations on my Genius device?

Why does my Genius Countertop device decline Zero Dollar Authorizations on some Discover cards?

The Genius MX915 and MX925 Countertop devices do not support Zero Dollar Authorizations on contactless EMV Discover cards. Read more

What is P2PE?

Point-to-Point Encryption (P2PE) protects your customer’s payment data by encrypting it at the point of entry before you send it to your processor. The data can be unencrypted using only the processor’s secure key, so even if a fraudster steals the data they can’t use it. Read more

Installing the root certificate when using Genius Countertop

Before you begin You need to install the root certificate using the same computer and web browser that you use for your POS. If the web browser for your POS updates, you must install the certificate again. Read more

How do I clean my Verifone device?

For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices. Important: This applies to the following devices: • Genius Countertop – Verifone MX 915 • Genius Countertop – Verifone MX 925 • Genius M400 • Verifone VX 520 Read more

How does my Genius Countertop work?

Note: Your Genius Countertop does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius Countertop, such as the price and number of items. Read more

How do I set up my Genius Countertop?

To set up your Genius Countertop, complete the following steps: Attach the cables to your Genius Countertop Set up your POS with your Genius Countertop Part 1. Attach the cables to your Genius Countertop Important: Do not attach a Power over Ethernet (POE) cable to your Genius Countertop. Read more

How do I set up my Genius Countertop using the communications module?

Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. Read more

How does my Genius Countertop work with my network?

Your Genius Countertop is a payment terminal that connects to your local network using a standard Ethernet cable. We configure your Genius Countertop with the same gateway credentials that your Point of Sale (POS) uses to process transactions, which allows your Genius Countertop to communicate directly with our gateway. Read more

Can my Genius Countertop and POS share a network connection?

Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius Countertop instead of inserting it into your router. Read more

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Articles tagged: countertop

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