Articles tagged: countertop

How do I clean my Verifone device?

For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices. Important: This applies to the following devices: • Genius Countertop – Verifone MX 915 • Genius Countertop – Verifone MX 925 • Verifone VX 520 Read more

How does my Genius Countertop work?

Note: Your Genius Countertop does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius Countertop, such as the price and number of items. Read more

How do I set up my Genius Countertop?

To set up your Genius Countertop, complete the following steps: Attach the cables to your Genius Countertop Set up your POS with your Genius Countertop Part 1. Attach the cables to your Genius Countertop Important: Do not attach a Power over Ethernet (POE) cable to your Genius Countertop. Read more

How do I set up my Genius Countertop using the communications module?

Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. Read more

How does my Genius Countertop work with my network?

Your Genius Countertop is a payment terminal that connects to your local network using a standard Ethernet cable. We configure your Genius Countertop with the same gateway credentials that your Point of Sale (POS) uses to process transactions, which allows your Genius Countertop to communicate directly with our gateway. Read more

Can my Genius Countertop and POS share a network connection?

Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius Countertop instead of inserting it into your router. Read more

How can I find out the IP address of my Genius Countertop?

You can find the IP address of your Genius Countertop on the Administration page. Step 1. From the home screen, use the keypad to press 000. Step 2. Use the keypad to type the password and then press Enter. Read more

How do I set a static IP address on my Genius Countertop?

To configure the static IP settings on your Genius Countertop using the Admin menu, complete the following steps: Step 1. From the home screen, use the keypad to press 000. Step 2. Read more

What are the Genius Countertop’s default ports?

Your Genius Countertop has the following ports: Port Protocol 443 SSL 7622 SFTP Read more

How do I check my Genius Countertop is ready to use?

Before using your Genius Countertop, we recommend you do the following: Check your Genius Countertop has an IP address and a hostname Check your Genius Countertop connects to our gateway Run a test transaction on your Genius Countertop Check your Genius Countertop has an IP address and a hostname The IP address of your Genius Countertop is available on the Administration screen. Read more