When you receive a retrieval request, you should provide all available documentation to support the transaction. The documentation should relate to the reason stated on the retrieval request and you should return the documentation by the date listed on the request. Read more
If you receive a chargeback, you should do the following:
Follow the instructions on the chargeback notification.
Respond by the due date listed on the notification.
Provide a written reply addressing all of the cardholder’s concerns. Read more