Articles tagged: cannot read card

My Genius Handheld isn’t reading chip cards, what do I do?

Your Genius Handheld accepts EMV cards. If your Genius Handheld is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Step 1. Read more

My Genius Handheld is not functioning correctly, what do I do?

My Genius Handheld is not connecting to the internet If your Genius Handheld is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more

My Genius e285 isn’t reading chip cards, what do I do?

Your Genius e285 accepts EMV cards. If your Genius e285 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Step 1. Read more

My Genius e285 isn’t functioning correctly, what do I do?

My Genius e285 isn’t connecting to the internet If your Genius e285 isn’t connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more

My Genius M400 isn’t functioning correctly, what do I do?

My Genius M400 is not connecting to the internet If your Genius M400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more

My Genius P400 isn’t reading chip cards, what do I do?

Your Genius P400 accepts EMV cards. If your Genius P400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Step 1. Read more

My Genius P400 is not functioning correctly, what do I do?

My Genius P400 is not connecting to the internet If your Genius P400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more

My Genius Countertop isn’t reading chip cards, what do I do?

Your Genius Countertop accepts EMV cards. If your Genius Countertop is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Step 1. Read more

My Genius Countertop is not functioning correctly. What do I do?

My Genius Countertop is not connecting to the internet If your Genius Countertop is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test: a. Read more

Does my Genius device allow fallback transactions?

Yes. If your customer attempts to pay by inserting their EMV card into the chip reader and your Genius device cannot read the EMV chip, your Genius device prompts your customer to remove their card and try again. Read more