Articles tagged: account management

What is the Payments Portal?

The Payments Portal is an online tool that you can use to enter and manage transactions on your computer. It includes the following features: Credit and debit card sales Gift card sales, activation, adding value, and balance inquiry Online account management Recurring billing Historic search for transactions and batches Batch processing Multiple user accounts and permissions You can access the Payments Portal at https://tsys.accessaccountdetails.com/sign-in/. Read more

How do I change the supervisor password on my Genius Countertop?

You can change the supervisor password on your Genius Countertop using the Verifone Administration screen. Important: If you lose or forget your supervisor password, you cannot reset it using your Genius Countertop. You must contact our Genius Support Team to receive a replacement device. Read more

My business recently changed from a sole proprietorship to an LLC. How do I update my account?

This is a legal change. To update your legal information, contact our Customer Support team. Read more

I have forgotten my user name for the Payments Portal. What do I do?

Note: When you retrieve your username, you also need to change your password. To retrieve your username, complete the following steps: Step 1. Go to https://tsys.accessaccountdetails.com/sign-in/. Step 2. Click Forgot your username/password?. Read more

How do I get started with the Payments Portal?

What is the Payments Portal? The Payments Portal is a transaction gateway and virtual terminal, which includes the following features: Credit and debit card processing Gift card processing, activation, adding value, and balance inquiry Online account management Recurring billing Historic search for transactions and batches Batch processing Multiple user accounts and permissions Important: You can access the Payments Portal only from IP addresses within the United States of America. Read more

What user types can I assign to my employees in the Payments Portal?

The Payments Portal has four different user types that you can assign to your employees’ accounts: Administrative user: Performs all functions including creating and managing other users. This user is typically the business owner or manager. Read more

How do I change my password for the Payments Portal?

Important: Your password must have between 8 and 20 characters, including at least one number, a mixture of uppercase and lowercase letters, and it must not match your user name. You must change your password every 90 days, and you cannot use the same password more than once. Read more

How do I update my bank account information?

To update your bank account information, contact our Customer Support Team. Read more

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Articles tagged: account management

Please enter the first three digits of your MID below
so we can direct you to the correct section of the Help Center: