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My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device. Read more

What features can my Genius device support?

The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini Genius e285 Genius M400 The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. Read more

How do I set up my Genius P400?

To set up your Genius P400, complete the following steps: Attach the cables to your Genius P400 Set the IP address for your Genius P400 Set up your POS with your Genius P400   Part 1. Read more

How does my Genius P400 work?

Note: Your Genius P400 does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius P400, such as the price and number of items. Read more

How does my Genius P400 work with my network?

Your Genius P400 is a payment terminal that connects to your local network using a standard network cable. We configure your Genius P400 with the same Gateway credentials that your Point of Sale (POS) uses to process transactions, allowing it to communicate directly with our gateway. Read more