How do I set up my Genius P400? To set up your Genius P400, complete the following steps: Attach the cables to your Genius P400 Set the IP address for your Genius P400 Set up your POS with your Genius P400 Part 1. Read more
How do I check my Genius P400 is ready to use? Before using your Genius P400, we recommend you do the following: Check your Genius P400’s connection to the internet Check your Genius P400 connects with our gateway Run a test transaction on your Genius P400 Check your Genius P400’s connection to the internet The IP address of your Genius P400 is available on the Admin Overview screen. Read more
Installing the root certificate when using Genius P400 Important: You must install the root certificate using the same computer and web browser that you use for your POS. If the web browser for your POS updates, you must install the certificate again. Read more
What are the Genius P400’s default ports and hosts? Your Genius P400 uses the following ports: Port Protocol 443 SSL 8443 HTTPS 8080 HTTP Your Genius P400 uses the following hosts: genius.merchantware.net transport.merchantware.net ps1.merchantware.net logupload.merchantware.net Read more
My POS is not functioning correctly, what do I do? Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device. Read more
My Genius P400 is not functioning correctly, what do I do? My Genius P400 is not connecting to the internet If your Genius P400 is not connecting to the internet, complete the following steps: Step 1. Run a gateway connection test by completing the following steps: a. Read more
The Admin Overview page of my Genius P400 says ‘No Internet Connection,’ what do I do? “No Internet Connection” displays in the IP address field of the Admin Overview page when your Genius P400 has not been assigned an IP address. To resolve the issue, complete the following steps: Step 1. Read more
My Genius P400 does not turn on, what do I do? Complete the steps in the flowchart to diagnose the issue with your Genius P400. You can also contact our Genius Support Team. Read more
My Genius P400 isn’t reading chip cards, what do I do? Your Genius P400 accepts EMV cards. If your Genius P400 is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps: Step 1. Read more
My Genius P400’s keypad isn’t working, what do I do? If any of the keys on your Genius P400 are not working, contact our Genius Support Team. Read more