P400

Who do I contact if my Genius device is not running offline transactions?

Contact your POS integrator if you are having issues running offline transactions. Read more

Installing the root certificate when using Genius P400

Important: You must install the root certificate using the same computer and web browser that you use for your POS. If the web browser for your POS updates, you must install the certificate again. Read more

My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device. Read more

How do I return to the home screen of my Genius P400?

To return to the home screen of your Genius P400, use the keypad to press the Cancel button. Read more

My Genius P400’s keypad isn’t working, what do I do?

If any of the keys on your Genius P400 are not working, contact our Genius Support Team. Read more

What features can my Genius device support?

The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini Genius e285 Genius M400 The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. Read more

How do I set up my Genius P400?

To set up your Genius P400, complete the following steps: Attach the cables to your Genius P400 Set the IP address for your Genius P400 Set up your POS with your Genius P400 Part 1. Read more

How does my Genius P400 work?

Note: Your Genius P400 does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius P400, such as the price and number of items. Read more

How does my Genius P400 work with my network?

Your Genius P400 is a payment terminal that connects to your local network using a standard network cable. We configure your Genius P400 with the same Gateway credentials that your Point of Sale (POS) uses to process transactions, allowing it to communicate directly with our gateway. Read more

Can my Genius P400 and POS share a network connection?

Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius P400 instead of inserting it into your router. Read more

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P400

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