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My Genius e285 doesn’t turn on, what do I do?

Before you attempt to turn on your Genius e285, charge it for at least 30 minutes. After you charge your Genius e285, complete the following steps:
Step 1. To turn on your Genius e285, press and hold the Enter button for four seconds.
Step 2. If your Genius e285 doesn’t turn on, remove the rear cover by sliding it down.

Removing the rear cover of the Genius device.

Step 3. Make sure the battery is in the correct position and isn’t loose. The Verifone logo on the battery should be upside down.

Checking the battery of the Genius device.

Step 4. Replace the rear battery cover and slide it up until it clicks. Check that the cover is secure before you charge and turn on your Genius e285.
Step 5. To turn on your Genius e285, press and hold the Enter button for four seconds.
‒ If your Genius e285 doesn’t turn on, contact our Genius Support Team..

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