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The Admin Overview page of my Genius P400 says ‘No Internet Connection,’ what do I do?

“No Internet Connection” displays in the IP address field of the Admin Overview page when your Genius P400 has not been assigned an IP address.

To resolve the issue, complete the following steps:
Step 1. Check your Genius P400’s network cables are correctly connected.
Step 2. Confirm your Genius P400 is configured for your network.
Step 3. Disconnect your Genius P400 from your router.
Step 4. Turn Off your router.
Step 5. Turn On your router.
Step 6. Reconnect your Genius P400.
If your Genius P400 still has no internet connection, contact our Genius Support Team.

Note: If your network issues only static IP addresses, you need to manually set a static IP address on your Genius p400.

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