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My Genius P400 isn’t reading chip cards, what do I do?

Your Genius P400 accepts EMV cards. If your Genius P400 is not reading a chip card, check that the card is fully inserted into the card slot.

The Genius device with a call out that highlights the chip card slot.

If the card is fully inserted, but still is not being read, complete the following steps:
Step 1. Remove the card from your Genius P400.
Step 2. Contact your POS provider to confirm that the integration between your POS and your Genius P400 is up to date.

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