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How do I change the supervisor password on my Genius P400?

You can change the supervisor password on your Genius P400 using the Verifone Administration screen.

Important: If you lose or forget your supervisor password, you cannot reset it using your Genius P400. You must contact our Genius Support Team to receive a replacement device.

To change the supervisor password on your Genius P400, complete the following steps:
Step 1. From the home screen, use the keypad to type 1, 5, and 9 simultaneously to enter System Mode. Your Genius P400 displays a login screen.
Step 2. From the login screen, complete the following steps :
a. Use the keypad to type the supervisor password. The default supervisor password is 1166832.
b. Press OK.
Step 3. Tap Security > Password Mgr. > Change Password > User Passwords.
Step 4. Change the supervisor password by doing the following:
a. Confirm the supervisor check box is selected.
b. Use the keypad to type the current password. The default supervisor password is 1166832.
c. Tap the New field and then use the keypad to type the new password.
d. Tap the Confirm field and then use the keypad to type the new password.
e. Press Enter. Your Genius P400 confirms you have successfully changed the supervisor’s password.
f. Tap OK.

Note: The supervisor password must be between five and eight digits in length. You cannot use the following:
• Special characters
• Verifone’s default password, which is 1166831
• The current password

Step 5. Tap Home.
Step 6. On the Home screen, tap Run App to launch the Genius application and return to the home screen of your Genius P400.

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