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How do I check my Genius Handheld is ready to use?

Before using your Genius Handheld, we recommend you do the following:

Check your Genius Handheld’s connection to the internet

The IP address of your Genius Handheld is available on the Admin screen. To access the Admin screen, complete the following steps:
Step 1. From the home screen, tap Icon to access the Admin screen..
Step 2. Confirm there is an IP address next to My IP address. If the field is not populated, check your Genius Handheld is functioning correctly.

 View My IP address on Admin screen.

Check your Genius Handheld connects with our gateway

Run a gateway test to check that your gateway connections are working correctly. To run a gateway test, complete the following steps:
Step 1. From the home screen, tap Icon to access the Admin screen..
Step 2. Tap Test.
Step 3. Confirm that the test shows Network test Pass and then tap OK. If the test does not pass, check your Genius Handheld is functioning correctly.

 network test passed

Run a test transaction on your Genius Handheld

We recommend that you use your POS to run a test transaction.

  • If the test transaction transfers successfully to your Genius Handheld, cancel the test transaction and start running live sales.
  • If the test transaction does not transfer successfully, check your Genius Handheld is functioning correctly.

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