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Handheld

What is P2PE?

Point-to-Point Encryption (P2PE) protects your customer’s payment data by encrypting it at the point of entry before you send it to your processor. The data can be unencrypted using only the processor’s secure key, so even if a fraudster steals the data they can’t use it. Read more

How does my Genius Handheld work?

Note: Your Genius Handheld does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius Handheld, such as the price and number of items. Read more

My Genius Handheld does not turn on, what do I do?

If your Genius Handheld does not turn on, check if it has sufficient charge. To check if your Genius Handheld has sufficient charge, complete the following steps: Step 1. Insert the micro USB cable into the micro USB port on your Genius Handheld. Read more