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My POS is not functioning correctly, what do I do?

Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device. Read more

How does my Genius e285 work?

Note: Your Genius e285 does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius e285, such as the price and number of items. Read more

How do I check my Genius e285 is ready to use?

Before using your Genius e285, we recommend you do the following: Check your Genius e285’s connection to the internet Check your Genius e285 connects with our gateway Run a test transaction on your Genius e285   Check your Genius e285’s connection to the internet The IP address of your Genius e285 is available on the Admin Overview screen. Read more

How do I change the supervisor password on my Genius e285?

You can change the supervisor password on your Genius e285 using the Verifone Administration screen. Important: If you lose or forget your supervisor password, you cannot reset it using your Genius e285. You must contact our Genius Support Team to receive a replacement device. Read more