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The Administration page of my Genius Countertop says, “No Internet Connection,” what do I do?

“No Internet Connection” displays in the IP address field of the Administration page when your Genius Countertop has not been assigned an IP address.

To resolve the issue, complete the following steps:

Step 1. Check the network cables for your Genius Countertop are correctly connected.

Step 2. Confirm your Genius Countertop is configured for your network.

Step 3. Disconnect your Genius Countertop from your router.

Step 4. Turn Off your router.

Step 5. Turn On your router.

Step 6. Reconnect your Genius Countertop.

If your Genius Countertop still has no internet connection, contact our Genius Support Team.

Note: If your network issues only static IP addresses, you need to manually set a static IP address on your Genius Countertop.

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