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How do I check my Genius Countertop is ready to use?

Before using your Genius Countertop, we recommend that you do the following:

Check that your Genius Countertop connects to the internet

  • From the home screen, use the keypad to press 000.
  • Use the keypad to enter the password, and then press the Enter key. The default password is 9416557.
  • Check that there is an IP address next to the IP Address field and a hostname next to the Hostname field.

Screenshot of the admin overview page on a Genius Countertop

If either of these are missing, go to How do I check that my Genius Countertop is functioning correctly?

Run a gateway connection test on your Genius Countertop

  1. From the home screen, use the keypad to press 000.
  2. Use the keypad to enter the password, and then press the Enter key. The default password is 9416557.
  3. Tap Options, and then tap Network.
  4. Tap Options, and then tap Connection Test.
  5. Check that all the tests have passed.

If the tests don’t pass, go to My gateway connection tests failed. What do I do?

Run a test transaction on your Genius Countertop

Run a test transaction on your POS to make sure that you have correctly configured it with your device.

  • If the test transaction successfully transfers to your device, cancel the test transaction and start running live sales.
  • If the test transaction doesn’t successfully transfer, contact our Support Team.

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