You can change the supervisor password on your Genius Countertop using the Verifone Administration screen.
Important: If you lose or forget your supervisor password, you
cannot reset it using your Genius Countertop. You must contact our
Genius Support Team to receive a replacement device.
To change the supervisor password on your Genius Countertop, complete the following steps:
Step 1. To enter System Mode, from the home screen, use the keypad to type 1, 5, and 9 simultaneously. Your Genius Countertop displays a login screen.
Step 2. On the login screen:
a. Use the keypad to type the supervisor password. The default supervisor password is 166832.
b. Press Enter.
Step 3. Tap Security > Password Mgr. > Users.
Step 4. Change the supervisor password:
a. Confirm the supervisor check box is selected.
b. Use the keypad to type the current password. The default supervisor password is 166832.
c. Tap New and use the keypad to type the new password.
d. Tap Confirm and use the keypad to type the new password.
e. Press Enter. Your Genius Countertop confirms you have successfully changed the supervisor password.
f. Tap OK.
Note: The supervisor password must be between five and eight digits in length. You cannot use the following:
• Special characters
• Verifone’s default passwords, which are 166831 or 166832
• Your current password
Step 5. Tap Home.
Step 6. To launch the Genius application and return to the home screen of your Genius Countertop, tap
Run App.
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Tags: account management, forgot password, reset password, change password, countertop, supervisor password