Important: If your POS is not functioning correctly or is not communicating with your Genius device, contact your POS provider for technical support. Complete the steps in this article to work out if your POS error is related to your Genius device. Read more
Important: You must install the root certificate using the same computer and web browser that you use for your POS. If the web browser for your POS updates, you must install the certificate again. Read more
For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices.
Important: This applies to the following devices:
• Genius Countertop – Verifone MX 915
• Genius Countertop – Verifone MX 925
• Verifone VX 520 Read more
The Genius solution is available on the following devices:
Genius Countertop (MX 915 and MX925)
The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. Read more
If you are using the Genius Smart P2PE solution, you must install and maintain your Genius devices according to the instructions in the P2PE Instruction Manual (PIM).
If you have any questions about the Genius Smart P2PE solution, contact our Genius Support Team. Read more
Note: Your Genius Countertop does not share any sensitive cardholder data with your POS.
Step 1. Your POS sends information about the transaction to your Genius Countertop, such as the price and number of items. Read more
To set up your Genius Countertop, complete the following steps:
Attach the cables to your Genius Countertop
Set up your POS with your Genius Countertop
Part 1. Attach the cables to your Genius Countertop
Important: Do not attach a Power over Ethernet (POE) cable to your Genius Countertop. Read more
Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. Read more
Your Genius Countertop is a payment terminal that connects to your local network using a standard Ethernet cable. We configure your Genius Countertop with the same gateway credentials that your Point of Sale (POS) uses to process transactions, which allows your Genius Countertop to communicate directly with our gateway. Read more
Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius Countertop instead of inserting it into your router. Read more