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My Genius Handheld isn’t reading chip cards, what do I do?

Your Genius Handheld accepts EMV cards. If your Genius Handheld is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read, complete the following steps:
Step 1. Remove the card from your Genius Handheld.
Step 2. Contact your POS provider to confirm that the integration between your POS and your Genius Handheld is up to date.

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