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My Genius Handheld does not turn on, what do I do?

If your Genius Handheld does not turn on, check if it has sufficient charge.
To check if your Genius Handheld has sufficient charge, complete the following steps:
Step 1. Insert the micro USB cable into the micro USB port on your Genius Handheld.
Step 2. Plug the micro USB cord into a power outlet.
Step 3. Check if the screen displays an image of a battery with a lightening bolt.
– If the screen does display the image, your Genius Handheld does not have sufficient charge. Charge your Genius Handheld and then turn it on.
– If the screen does not display the image, contact our Genius Support Team.

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