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My Genius Countertop isn’t reading chip cards, what do I do?

Your Genius Countertop accepts EMV cards. If your Genius Countertop is not reading a chip card, check that the card is fully inserted into the card slot.

The Genius device with a call out that highlights the chip card slot.

If the card is fully inserted, but still is not being read, complete the following steps:
Step 1. Remove the card from the device.
Step 2. Check the card slot is illuminated.
– If the card slot is illuminated, try another card.
– If the card slot is not illuminated, your POS may not be using up-to-date communication methods. Contact your POS provider to confirm that the integration between your POS and your Genius Countertop is up to date.

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