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Getting Started

Everything you need to know about getting started with the Merchant Portal

App Tray

In the top navigation, you will find the App Tray, represented by an icon with four squares. It is located between the Help icon and the Profile icon. Click on App Tray, a dropdown menu displays all the applications available… Read more

Overview

Welcome to the Global Payments My Account. After logging in using your email and password, the first screen displayed is the home page, where you’ll find your name, access to the Help and FAQ Center, and the Quick Actions section. … Read more

What can I access on my account?

You can: Create and manage user accounts Navigate to transaction and dispute reports Navigate to your PCI compliance tool Navigate to your Customer Engagement tool View your statements Once your account is created, you will receive a setup email. NOTE:… Read more

Setting up your account

When your account is created, we send you a registration email to set up your account. To finish setting up your account, complete the following steps: Enter your personal details and password Step 1. Go to the link that we… Read more

Logging into your account

Important: You can’t use a mobile device to access your Merchant Portal account. The Merchant Portal supports the following browsers: Google Chrome – version 59 or later Microsoft Edge Internet Explorer – version 10 or later Firefox – version 53… Read more

Setting up MFA

Multi-factor authentication (MFA) is a way to prevent unauthorized access to your account. To log into your account using MFA you must provide two pieces of information to verify your identity, for example, your password and a one-time security code… Read more

Resetting your password

Step 1. Click Forgot password. Step 2. Enter your email address. Step 3. Click Send Verification Code. Step 4. Check your email for the verification code we sent you, and then enter your verification code. Step 5. Click Verify Code.… Read more

Getting Started

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