You can view the update history of a card only if you enrolled it in the Decline Minimizer service.
: Users with the following roles
can view the update history of a card:
- Merchant Manager
- Merchant Clerk
- Reporting Manager
- Virtual Terminal Manager
To view the update history of a card, complete the following steps:
Step 1. Click the Transaction Finder tab.
Step 2. Select the search period:
a. Click the Date & Time drop-down menu and either:
- Select Custom and use the calendar tool to choose your own search period.
Step 3. Select the terminals you want to include in your search:
a. In the Terminal section, click SELECT.
b. (Optional) To search for a specific terminal, enter the Terminal ID or the Terminal Name into the filter.
c. Select the terminals you want to include in your search.
b. Click SAVE SELECTION.
Step 4. (Optional) Complete the following fields:
- Minimum Amount
- Maximum Amount
- Invoice Number
- PO Number
- Last 4 Digits of Card #
- Clerk ID
- Transaction ID
Step 5. Click the Transaction Type drop-down menu and select the type of transactions to include in your search.
Step 6. Click SEARCH.
Step 7. Click on the Transaction ID of the transaction you want to view.
Step 8. Click the Payment Details tab, then click CARD UPDATE HISTORY.
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Tags: openedge view, decline minimizer, updated cards, changed card details