The Payments Portal locks an account when a user does not enter their password correctly six times in a row.
Note: The Payments Portal resets the number of failed log on attempts to zero when the user successfully enters their password.
To unlock a user account:
Option 1. Complete the steps in the following video:
Option 2. Complete the following steps:
Step 1. On the toolbar, click Account.
Step 2. From the drop-down menu, click User Management.
Step 3. Click the user’s record to open the detailed view.
Step 4. Click Unlock the User Account.
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Tags: payments portal, sign in, user account, reset password, change password, user management, unlock account