To set up your Genius Countertop, complete the following steps:
Attach the cables to your Genius Countertop
Set up your POS with your Genius Countertop
Part 1. Attach the cables to your Genius Countertop
Important: Do not attach a Power over Ethernet (POE) cable to your Genius Countertop. Read more
Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. Read more
To use your Genius Mini with your mobile device, install the Genius Mini application and your POS application onto your mobile device. You can download the Genius Mini application from one of the following:
Apple’s App Store
Google’s Play Store
Windows download (.zip) Read more
If you need to purchase new credit card processing equipment – contact your sales representative to place your order.
If you have existing processing equipment – one of our technicians contacts you to reprogram your equipment within two business days of us approving your merchant account. Read more
Note: You can access the Payments Portal from IP addresses only within the United States of America.
You must activate your user account before you can sign in. To activate your account:
Step 1. Read more
When you sell goods and services using e-Commerce, the point at which you can capture a customer’s funds depends on the type of goods or services they buy from you.
Note: When a customer pays using a gift card, our Payments Platform runs an instant sale whether the customer is buying physical goods, virtual goods, or services. Read more
You receive a confirmation email as soon as we ship your order.
If you are having trouble finding the shipment tracking number, contact our Technical Support Team and we will provide you with a status update for your packages. Read more
You should keep your transaction documentation for the following amounts of time:
Visa and Mastercard: 13 months
Healthcare transactions: Five years
Discover and American Express: Two years Read more
Yes. We recommend that you do not process orders or payments from any country currently on the Office of Foreign Assets Control (OFAC) Sanction List. To see an up-to-date sanctions list, go to https://www.treasury.gov/resource-center/sanctions/Pages/default.aspx. Read more
Your customers receive their Electronic Benefit Transfer (EBT) on an EBT card. An EBT card can hold EBT Cash, EBT Snap, or both EBT Cash and EBT SNAP.
EBT Cash, also known as Transitional Aid to Families with Dependent Children (TAFDC) or Welfare, is a dollar amount that customers can use to do the following:
Purchase food and everyday items, such as personal hygiene products, housing, and utilities
Get cash back
Withdraw cash from an ATM
Pay for tips
Note: Customers pay tax on the goods or services that they purchase with EBT Cash. Read more