If a cardholder receives a “soft decline” when paying for goods or services, your POS prompts you to call the cardholder’s issuing bank. The issuing bank will ask you for information about the transaction and then do one of the following:
Decline the transaction
Approve the transaction and give you an authorization code to run a force sale
How do I run a force sale? Read more
If you need to purchase new credit card processing equipment – contact your sales representative to place your order.
If you have existing processing equipment – one of our technicians contacts you to reprogram your equipment within two business days of us approving your merchant account. Read more
A fallback transaction happens when the cardholder inserts a chip card into an EMV compliant device but there is a fault with the chip. The device cannot read the chip but allows the cardholder to complete the transaction using the magnetic stripe on the card. Read more
When you sell goods and services using e-Commerce, the point at which you can capture a customer’s funds depends on the type of goods or services they buy from you.
Note: When a customer pays using a gift card, our Payments Platform runs an instant sale whether the customer is buying physical goods, virtual goods, or services. Read more
You receive a confirmation email as soon as we ship your order.
If you are having trouble finding the shipment tracking number, contact our Technical Support Team and we will provide you with a status update for your packages. Read more
Yes. We recommend that you do not process orders or payments from any country currently on the Office of Foreign Assets Control (OFAC) Sanction List. To see an up-to-date sanctions list, go to https://www.treasury.gov/resource-center/sanctions/Pages/default.aspx. Read more
Your customers receive their Electronic Benefit Transfer (EBT) on an EBT card. An EBT card can hold EBT Cash, EBT Snap, or both EBT Cash and EBT SNAP.
EBT Cash, also known as Transitional Aid to Families with Dependent Children (TAFDC) or Welfare, is a dollar amount that customers can use to do the following:
Purchase food and everyday items, such as personal hygiene products, housing, and utilities
Get cash back
Withdraw cash from an ATM
Pay for tips
Note: Customers pay tax on the goods or services that they purchase with EBT Cash. Read more
Recurring billing is when you charge a customer on a regular basis for goods and services, for example, for subscriptions or for membership fees. You can set up recurring billing using your POS or the Payments Portal. Read more
These are payments that your customer makes using their checking account. The customer can do this by providing you with the account number and transit number of their checking account.
The Automated Clearing House (ACH) network processes checking account payments and electronically sends funds from one bank account to another. Read more
Yes. Your POS integrator must configure your POS to run checking account payments. Also, you must contact our Customer Support Team to set up your account to accept checking account transactions. Read more