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Running Transactions

Why is my POS prompting me to call the cardholder’s issuing bank?

If a cardholder receives a “soft decline” when paying for goods or services, your POS prompts you to call the cardholder’s issuing bank. The issuing bank will ask you for information about the transaction and then do one of the following: Decline the transaction Approve the transaction and give you an authorization code to run a force sale How do I run a force sale? Read more

What is a fallback transaction?

A fallback transaction happens when the cardholder inserts a chip card into an EMV compliant device but there is a fault with the chip. The device cannot read the chip but allows the cardholder to complete the transaction using the magnetic stripe on the card. Read more

When can I capture payments from my e-Commerce store?

When you sell goods and services using e-Commerce, the point at which you can capture a customer’s funds depends on the type of goods or services they buy from you. Note: When a customer pays using a gift card, our Payments Platform runs an instant sale whether the customer is buying physical goods, virtual goods, or services. Read more

How can I verify if my order has been shipped?

You receive a confirmation email as soon as we ship your order. If you are having trouble finding the shipment tracking number, contact our Technical Support Team and we will provide you with a status update for your packages. Read more

Can I accept payments from different countries?

Yes. We recommend that you do not process orders or payments from any country currently on the Office of Foreign Assets Control (OFAC) Sanction List. To see an up-to-date sanctions list, go to https://www.treasury.gov/resource-center/sanctions/Pages/default.aspx. Read more

What is EBT?

Your customers receive their Electronic Benefit Transfer (EBT) on an EBT card. An EBT card can hold EBT Cash, EBT Snap, or both EBT Cash and EBT SNAP. EBT Cash EBT Cash, also known as Transitional Aid to Families with Dependent Children (TAFDC) or Welfare, is a dollar amount that customers can use to do the following: Purchase food and everyday items, such as personal hygiene products, housing, and utilities Get cash back Withdraw cash from an ATM Pay for tips Note: Customers pay tax on the goods or services that they purchase with EBT Cash. Read more

What is recurring billing?

Recurring billing is when you charge a customer on a regular basis for goods and services, for example, for subscriptions or for membership fees. You can set up recurring billing using your POS or the Payments Portal. Read more