A retrieval request is when a bank asks you to send information about a transaction that a customer disputed. You receive a retrieval request in the mail.
A retrieval request doesn’t cost you anything, however, not responding to the request leads to a chargeback.
If you have any questions about retrieval requests, call our TSYS Chargeback Team.
Important: You must respond to a retrieval request and return it to us within 12 calendar days. This is to make sure that the issuing bank receives your response on time.
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Tags: respond, chargeback process, dispute, retrieval request, transaction information, provide evidence, bank request