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What can a retail merchant do to avoid chargebacks?

In addition to the best practices described in How can I avoid chargebacks?, retail merchants should use the following best practices:

Do:

  • Ensure the cardholder’s card is present.
  • Ensure your POS device is in working order and free from dirt and debris.
  • Void errors at the POS before batching out.
  • Obtain a legible, signed, and imprinted transaction receipt if you are unable to swipe the card. Verify the information on the receipt matches the card.
  • Obtain a signature or PIN on all transactions with exception of those that qualify for the “No signature/no PIN” program.
  • Educate your staff on the procedures to eliminate POS fraud.
  • When running multiple transactions, obtain a magnetic-swipe for each transaction and the cardholder’s signature on each individual transaction receipt.

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