In addition to the best practices described in How can I avoid chargebacks?, keyed-entry or MOTO merchants should use the following best practices:
- Imprint the front of the credit card on the bottom of the transaction receipt that the cardholder signs.
- Avoid hand-writing the account number on the transaction receipt. You should use a manual imprinter; processors do not consider pencil or crayon rubbings as valid imprints.
- Use the CVV2 Validation Program for key-entered transactions, in place of an imprint.
- Alter the imprint.
- Imprint on the back of the receipt or imprint on a blank transaction receipt.
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Tags: mail order, moto, telephone order, chargeback process, dispute, defend chargeback, keyed-entry, avoid chargebacks