What additional information can a keyed-entry or MOTO merchant provide to defend against chargebacks?

In addition to the actions described in How can I defend myself against chargebacks?, keyed-entry or MOTO merchants can also provide the following additional information:

If applicable, you should provide evidence of the following:

Person who signed for the merchandise was authorized to sign on behalf of the cardholder or is known by the cardholder
Release form or waiver signed by the cardholder that allows packages to be delivered to the cardholder’s address without requiring a signature, and provide an unsigned Proof of Delivery (POD)
Cardholder agreed to accept the merchandise or services as provided
For pickups, provide the following:

– Cardholder signature on the pick-up form

– Copy of identification presented by the cardholder

– Details of identification presented by the cardholder

– Merchandise was delivered to the address—a signature is NOT required as evidence of delivery

– At the time of delivery, the cardholder was working for the company at the delivery address, for example, you can provide the following:

– Confirmation the cardholder was listed as a director of the company

– Cardholder email address with the company’s domain name

If applicable, you should provide evidence of the following:

– Letters

– Emails

– Photographs

– Faxes

– Any other written correspondence

Imprinted transaction receipt
Shipping date, if the merchandise is in the process of being shipped
You shipped the merchandise to a positive AVS address and obtained Proof of Delivery (POD)

– Domestic only—signed POD may be required to assist with resolving the chargeback

Delivery, or evidence that the goods or services were delivered as directed by the customer
Shipping and delivery of any replacement merchandise
Explanation of any differences when transaction dates, merchant name, or merchant location differ

Let us know if this answered your question. If not, please let us know why!