One of the best things you can do to reduce your chargeback risk, is to invest in EMV-enabled hardware. It is much harder for fraudsters to skim and duplicate EMV cards because of the nature of the cards, and because of how EMV transactions are processed. With chargebacks related to EMV transactions, you can provide the following:
- Documentation supporting that the transaction was made using an EMV terminal, but was processed on a card that does not use chip and PIN
- Documentation supporting that the transaction was processed using a device that prefers chip and PIN cards, on a card that does not use chip and PIN
- Proof of when a chip fault results in a fallback transaction
- Proof that your terminal is able to accept chip cards
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Tags: chip card, emv, emv terminal, protect business, provide evidence, chargeback, reduce risk