When you use Magento Admin to cancel an order that does not have an invoice, the Payments Platform handles the cancellation in different ways, depending on the following:
- The Payment Action setting you select when configuring the extension
- How the customer pays for the order
Payment Action – Authorize
When you select Authorize as the Payment Action, and use Magento Admin to cancel an order, the Payments Platform does the following:
- Gift payment only – The Payments Platform voids the payment
- Credit card payment only – The Payments Platform voids the payment
- Credit card and gift payment – The Payments Platform voids the payment
Payment Action – Authorize and Capture
When you select Authorize and Capture as the Payment Action, and use Magento Admin to cancel an order, the Payments Platform does the following:
- Gift payment only – The Payments Platform voids the payment
- Credit card payment only – The Payments Platform refunds the payment
- Credit card and gift payment – The Payments Platform refunds the payment
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Tags: magento 2, refund order, void order, magento 1, magento admin, payments platform, cancel order, payment action, no invoice