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Magento 2

How do I install the Cayan extension for Magento 2?

Note: For guidance on how you can install our extension for Magento 1, visit How do I install the Cayan extension for Magento 1? System prerequisites To install and use the extension, you must have: A valid merchant account with us A webserver with the following:   – Magento CE (2.1.0 or higher)   – cURL for PHP   – DOM or XML for PHP   – SSL installed on your site and active on the checkout and log on pages Using Marketplace to install the extension We recommend that you use Magento Marketplace to install the extension. Read more

How do I enable the Cayan extension for Magento 2?

Note: For guidance on how you enable the Cayan extension for Magento 1, visit How do I enable the Cayan extension for Magento 1? After you install the extension, you need to use Magento Admin to enable it before you can use it with your Magento store. Read more

How do I configure payment settings for Magento 2?

Note: For guidance on how you configure your payment settings for Magento 1, visit How do I configure my payment settings for Magento 1? After you enable the extension, you configure payment settings to accept credit and debit cards in your Magento store. Read more

How do I configure gift card settings for Magento 2?

Note: For guidance on how you configure your gift card settings for Magento 1, visit How do I configure gift card settings for Magento 1? Using our Payment extension, your customers can use gift cards to pay for the goods and services they buy from your Magento store. Read more

How do I test my Magento 2 integration?

Note: For guidance on how you can test your integration for Magento 1, visit How do I test my Magento 1 integration? We recommend that you test your integration after you configure the extension. Read more

What happens if I cancel an order that does not have an invoice?

When you use Magento Admin to cancel an order that does not have an invoice, the Payments Platform handles the cancellation in different ways, depending on the following: The Payment Action setting you select when configuring the extension How the customer pays for the order Payment Action – Authorize When you select Authorize as the Payment Action, and use Magento Admin to cancel an order, the Payments Platform does the following: Gift payment only – The Payments Platform voids the payment Credit card payment only – The Payments Platform voids the payment Credit card and gift payment – The Payments Platform voids the payment Payment Action – Authorize and Capture When you select Authorize and Capture as the Payment Action, and use Magento Admin to cancel an order, the Payments Platform does the following: Gift payment only – The Payments Platform voids the payment Credit card payment only – The Payments Platform refunds the payment Credit card and gift payment – The Payments Platform refunds the payment Read more

How does Kount Fraud Scoring work with the Cayan extension?

When a customer uses the Magento extension to pay for goods or services, we run Kount’s Fraud Scoring against the transaction to help you prevent fraud. Kount’s Fraud Scoring uses data from the card, cardholder, and other factors to assess a transaction for potential fraud. Read more

What do I need to tell the customers who use my Magento 2 store?

Note: For guidance on what to tell customers who use your Magento 1 store, visit What do I need to tell the customers who use my Magento 1 store? When using the Cayan extension for your Magento store, you should tell your customers the following information: Stored payment methods When you enable vaulting, customers can add, or delete their payment information. Read more