How do I void an order using the Payment Cartridge?

You can void orders using the Void button. When you void an order, the Payment Cartridge does the following:

• Refunds any gift card payments
• Captures any uncaptured payments, then voids the transaction; this releases the hold on the cardholder’s credit card
• Voids any captured transactions that have not been settled

When you open the Payment Cartridge, the Business Manager displays the Orders page. To void an order:

Step 1. On the Orders page, select the Order Number of the order you want to view.
Step 2. From the order’s transaction information, click Void. A dialog box opens warning you that you cannot undo this action.

Step 3. Click OK. A dialog box opens confirming the success or failure of the action.

Step 4. Click OK.

Tags: refund order, void order, order number, payment cartridge, settled transactions, cancel order