You can open the Payment Cartridge from the Merchant Tools menu.
Step 1. Click the Select a Site drop-down arrow1.
Step 2. Select the site you want to manage.
Step 3. Click the Merchant Tools drop-down arrow2. Read more
You can search for orders using the Orders page, there are three search methods available:
View the most recent orders
Search for an order using its order number
Search for orders using the search filters
Viewing the most recent orders
On the Orders page click Find. Read more
You can view details for each order by selecting its Order Number. Details include:
Orders with more than one payment method
Depending on your account settings, customers can pay for orders using one or more payment method. Read more
The Payments Portal handles payments in different ways, depending on the type of goods or services that the customer is purchasing with their order.
When a customer places an order for physical goods, the Payments Portal runs a pre-authorization on their credit card. Read more
Capturing payment for orders with single-tender transactions
Step 1. On the Orders page, select the Order Number of the order you want to view.
Step 2. From the order’s transaction information, click Capture. Read more
You can void orders using the Void button. When you void an order, the Payment Cartridge does the following:
Step 1. Refunds any gift card payments
Step 2. Captures any uncaptured payments, then voids the transaction; this releases the hold on the customer’s credit card
Step 3. Read more
You can refund all, or part of, an order’s transactions using the Refund button. You must refund each transaction separately, and you can choose to refund each transaction fully or refund a custom amount that is less than the transaction’s captured value. Read more
If you cannot capture a payment, contact our Customer Support Team. Read more
You cannot void an order that has settled transactions, try refunding the transactions instead. Read more
You cannot refund payments that have not been settled, try voiding the order instead. Read more