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Cayan Payment Cartridge

How do I search for orders using the Payment Cartridge?

You can search for orders using the Orders page, there are three search methods available: View the most recent orders Search for an order using its order number Search for orders using the search filters Viewing the most recent orders On the Orders page click Find. Read more

How do I view transaction details using the Payment Cartridge?

You can view details for each order by selecting its Order Number. Details include: Reference number Status Order Date Created by Email Payment Status Transaction information Orders with more than one payment method Depending on your account settings, customers can pay for orders using one or more payment method. Read more

How do payments work with the Payment Cartridge?

The Payments Portal handles payments in different ways, depending on the type of goods or services that the customer is purchasing with their order. Physical goods When a customer places an order for physical goods, the Payments Portal runs a pre-authorization on their credit card. Read more

How do I void an order using the Payment Cartridge?

You can void orders using the Void button. When you void an order, the Payment Cartridge does the following: Step 1. Refunds any gift card payments Step 2. Captures any uncaptured payments, then voids the transaction; this releases the hold on the customer’s credit card Step 3. Read more

How do I refund an order using the Payment Cartridge?

You can refund all, or part of, an order’s transactions using the Refund button. You must refund each transaction separately, and you can choose to refund each transaction fully or refund a custom amount that is less than the transaction’s captured value. Read more