Yes. By default, your Genius device does not allow you to manually enter a customer’s card details when you refund a transaction. To turn on this function for your device, contact our Genius Support Team.
To refund a transaction when the customer is not present:
Step 1. Use your POS to refund the transaction.
Step 2. When Genius prompts for a card, use the Genius device to type the card details.
Note: You cannot use your Genius device to search for and display the details of the original transaction. You must manually enter the amount to refund to your customer’s card.
Can I use my Genius device to refund transactions?
How do I view transactions that I ran on my Genius device?
Can I accept payment types other than credit and debit?
Let us know if this answered your question. If not, please let us know why!
Tags: card not present, CNP, customer not present, genius, refund