How do I reset my Cayan SV/SVL password?

You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information:

Note: If you are unsure of your Company Code or Login ID, contact our Customer Support Team.

Step 1. Use a web browser to go to https://merchant.opticard.com/gift/.

Step 2. From the Cayan SV/SVL tile, click LOGIN >>.

Step 3. Click RESET PASSWORD.

Step 4. To complete Password Recovery, type the following information:

– Your Company Code.

– Your Login Id.

Step 5. Click Enter. Cayan SV/SVL forwards you an automated email with a temporary password.

Note: If you do not receive the automated email, contact our Customer Support Team.

Step 6. Log on to Cayan SV/SVL using your temporary password:

– Type your Company Code.

– Type your Login Id.

– Type your temporary password.

– Click LOGIN.

Step 7. Change your password:

– In the New Password field, type your chosen password.

– In the Re-enter Password field, re-type your chosen password.

– Click SUBMIT.

Let us know if this answered your question. If not, please let us know why!