How do I reset my Cayan SV/SVL password?

You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information:

• Your Company Code
• Your Cayan SV/SVL Login ID

Resetting your Cayan SV/SVL password

Step 1. Use a web browser to go to https://merchant.opticard.com/gift/.

Step 2. From the Cayan SV/SVL tile, click LOGIN >>.

Step 3. Click RESET PASSWORD.

Step 4. To complete Password Recovery, type the following information:

    – Your Company Code.

    – Your Login Id.

Step 5. Click Enter. Cayan SV/SVL forwards you an automated email with a temporary password.

Step 6. Log on to Cayan SV/SVL using your temporary password:

    – Type your Company Code.

    – Type your Login Id.

    – Type your temporary password.

    – Click LOGIN.

Step 7. Change your password:

    – In the New Password field, type your chosen password. Your password must have between 8 and 20 characters, including at least one number, a mixture of upper and lower-case letters, and it must not match your user name. You must change your password every 90 days, and you cannot use the same password more than once.

    – In the Re-enter Password field, re-type your chosen password.

    – Click SUBMIT.

Tags: sign in, forgot password, reset password, log on, password recovery, gift, loyalty